News

Demons Replacement Programme

By Anthony Newcomb

Unfortunately, it has come to our attention that the soundtrack for the US theatrical cut of DEMONS contains an error. At around the 62-minute mark, the audio incorrectly reverts to the separate international English soundtrack for approximately 12 minutes.

This affects both the UHD and Blu-ray versions of the title (catalogue numbers FCD2035 and FCD2090).

We understand that this is disappointing for fans who were looking forward to experiencing this distinct version of the film in the form in which it was originally shown in US cinemas in 1985.

We are pleased to say that we have corrected the issue and we now have replacement discs ready to send out to any customer who has purchased a 2021 limited edition release of this title. This issue only affects the DEMONS disc in the set, there is no replacement needed for the DEMONS 2 disc.

https://www.arrowfilms.com/blu-ray/demons-4k-ultra-hd-includes-blu-ray/13053707.html and https://www.arrowfilms.com/blu-ray/demons-2-4k-ultra-hd-includes-blu-ray/13053708.html are unaffected.

***Direct Orders Via Arrowfilms.com***

All replacements for direct orders have now been sent out to to customers.

***Orders Via Other Retailers (Amazon, Zavvi, HMV etc.)***

Please contact us via your Arrow account or via social media with a copy of your proof of purchase attached along with the best shipping address for us to dispatch the disc out to, and your email address so we can send you a confirmation when your disc is on its way.

If you no longer have access to your proof of purchase then please write the date and your full name on the face of your DEMONS disc and attach the photo to your message, this will count as your proof of purchase. Please make sure this is directly on the disc itself and not on paper or anything else on or near the disc.

Thank you for your understanding and continued support, please let us know if you have any questions that are not covered in the article or following FAQ.

Team Arrow

***FAQ***

Q: What is the issue that warrants a replacement programme?

A: At around the 62-minute mark, the audio in the US theatrical cut of DEMONS incorrectly reverts to the separate international English soundtrack for approximately 12 minutes.

Q: I have 2 or more copies of DEMONS, will I receive 2 replacement discs?

A: You will receive the number of replacement discs matching the number of copies bought on your order.

Q: What counts as a proof of purchase?

A: A copy of your order confirmation from your retailer. Please make sure we can identify this proof as unique to your order.

Q: What can I do if I no longer have my proof of purchase?

A: Please write the date and your full name on the face of your DEMONS disc and attach the photo with the relevant delivery details. This will count as your proof of purchase.

Q: How long will it take my replacement disc to arrive?

A: If you are in the UK, please allow 2 weeks for shipping, and 4 weeks for all other international countries.

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