We’ve changed our website platform for Arrowfilms.com so we can now offer you a much better shopping experience. You might notice a few differences but rest assured, all your Arrow titles will be there and we’re here to answer any questions you may have.
We’re also really excited to bring you the new Arrowvideo.com, our recently relaunched American site where customers can buy US Arrow titles directly from us for the first time!
What’s the difference between Arrowfilms.com and Arrowvideo.com?
Arrowfilms is our UK based website selling items which ship from our UK distribution centre.
Arrowvideo.com is our US based website selling items which ship from our new US distribution centre. This should make deliveries for our US customers much cheaper and quicker.
Do you still ship internationally?
Yes, we ship from both sites around the world. Please look at the delivery charges pages on each site (links here)
Why do your sites sell different titles?
For some titles, we only have the rights for certain territories so you may see some products available on Arrowvideo.com and not Arrowfilms.com and vice versa. If you have any product related questions then please get in touch.
How do I contact you?
If you’re an existing member, please login to your Account and you can submit a message from the Account platform. We also have web chat available as well as social media channels.
Please note, our previous email address (firstname.lastname@example.org) is now closed and we no longer reply to emails sent to this inbox unless your email is regarding an outstanding matter that we’re currently discussing with you.
What if I need a replacement disc as part of your disc replacement programme?
Please login to your Account or contact us via webchat to request a disc replacement. Please make sure you have your proof of purchase ready before contacting us.
How do reward points work?
There’s a slight change to how our reward points system works. You still collect points on all applicable products but to spend points, you will need to convert your points into vouchers. Once you’ve collected 500, 1000 or 2000 points, you can convert them into a voucher which can be used on the checkout.
Please note once you have converted your points into a voucher, you have 30 days to spend them.
Your collected points will expire after one year so please make sure you redeem them in good time so you don’t miss out.
Do I still have all my existing reward points?
Yes, all your points have been migrated from the previous version of the arrowfilms.com website. If you login to your account, you’ll see your order history.
Refer a friend
What’s your refer a friend scheme?
If you refer a friend to Arrow, both they and you will receive a discount of £5 off your next order when they spend £25. For more details see here (links here)
How do I sign up for the refer a friend scheme?
When you login to your account, you’ll see a unique referral code or link which you can share with your friend.
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