By Anthony Newcomb
As many of you are aware, some customers are encountering issues with our UHD release of DONNIE DARKO (FCD2113 / AV341). Resolving this issue has proven more complex than originally anticipated but we have a solution in place.
If you have purchased a copy of our 4K UHD release (FCD2113 / AV341) you will be eligible for a replacement of Disc 1 (Theatrical Cut). Replacement discs are ready and shipping now. If you ordered directly through the Arrow website, replacements have all now shipped.
Please note that all new copies of this set have the corrected disc included. The corrected disc is identified by ‘V2’ written on the disc after the catalogue number.
***Direct Orders Via Arrowfilms.com***
All replacements for direct orders have been sent out to to customers.
***Orders Via Other Retailers (Amazon, Zavvi, HMV etc.)***
Please contact us via your Arrow account or via social media with a copy of your proof of purchase attached along with the best shipping address for us to dispatch the disc out to, and your email address so we can send you a confirmation when your disc is on its way.
If you no longer have access to your proof of purchase then please write the date and your full name on the face of your affected disc and attach the photo to your message, this will count as your proof of purchase. Please make sure this is directly on the disc itself and not on paper or anything else on or near the disc.
Thank you for your understanding and continued support, please let us know if you have any questions that are not covered in the article or following FAQ.
Q: What is the issue?
A: On select players, the theatrical cut exhibits persistent jerky motion/stuttering through its running time.
Q: I have 2 or more copies of DONNIE DARKO, will I receive 2 replacement discs?
A: You will receive the number of replacement discs matching the number of copies bought on your order.
Q: What counts as a proof of purchase?
A: A copy of your order confirmation from your retailer. Please make sure we can identify this proof as unique to your order.
Q: What can I do if I no longer have my proof of purchase?
A: Please write the date and your full name on the face (picture) side of your DONNIE DARKO disc and attach the photo to your message with the requested information, the date and name must be written directly onto the disc itself. This will count as your proof of purchase.
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