Thank you for your patience while we resolve the issues with this release, we understand how frustrating this must have been. Please note; whether you have purchased the Limited Edition UHD (FCD2197) or Limited Edition Blu-ray (FCD2285), you are eligible for a replacement disc of the format you purchased.
Replacement discs are manufactured and shipping now. We will let you know if there are any issues with your application, otherwise your disc will be sent out to you as soon as possible; unfortunately it isn’t possible to send shipping notifications on replacement discs.
***Direct Orders via Arrow Films & Zavvi***
All replacement discs have now shipped. If you contacted us with updated address details before 31st May, then your replacement disc will have shipped to your updated address.
***Orders via Other Retailers (Amazon, HMV etc.)***
(The replacement form closed on 24th January 2023. If you have applied up to and including this date then your disc is on the way).
Please contact us via your Arrow account or via social media with a copy of your proof of purchase attached along with your shipping address in order to receive the disc.
If you no longer have access to your proof of purchase then please write the date and your full name on the face of your affected disc and attach the photo to your message, this will count as your proof of purchase. Please make sure this is directly on the disc itself and not on paper or anything else on or near the disc.
Proof of purchase is either a receipt, invoice, or order confirmation for Henry: Portrait of a Serial Killer UHD (FCD2197) or Blu-ray (FCD2285). This must have information pertinent to your order, confirming the affected product and your address/orders details. If you no longer have this then please write your name and today’s date on the face of the affected disc itself, we can accept this instead.
Q. What are the issues prompting a replacement programme?
A. A brief shot that incorrectly repeats over a different scene, appearing in the feature of both UHD and Blu-ray releases (FCD2197 & FCD2285).
Incorrect colour space being presented on the Blu-ray release (FCD2285).
Q. I have multiple copies; can I receive multiple discs?
A. You will receive the number of replacement discs matching the number of copies bought on your order, please note that we can only accept one attachment per form.
Q. What counts as a proof of purchase?
A. Proof of purchase is either a receipt, invoice, or order confirmation for Henry: Portrait of a Serial Killer UHD (FCD2197) or Blu-ray (FCD2285). This must have information pertinent to your order, confirming the affected product and your address/orders details. If you no longer have this then please write your name and today’s date on the face of the affected disc itself, we can accept this instead.
Q. Where will my disc(s) ship from?
A. All Henry replacement discs will ship from Arrow’s distribution centre in the UK.
Q. Can I track my shipment?
A. Replacement discs shipping to the UK will be untracked. All other shipments will be tracked but not visible on your Arrow/Zavvi account. If you require tracking, then please get in touch here. Tracking will normally be available for international customers around 2-3 weeks after your form is submitted although this may take longer in busy periods.
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