If you have purchased a Arrow film disc from an alternative supplier to this website & need to return it due to an error, please follow these steps:-

email us at TBC or contact us through your Arrow films account, with the following information (all fields are mandatory unless indicated by *):-

  • Film title and product code (see below for further details)
  • Quantity of discs affected
  • Name
  • Address - Line 1
  • Address - Line 2*
  • City / Town
  • State / Province / County*
  • Postcode
  • Country
  • Telephone number (including international dialling code)*
  • Where it was purchased
  • Proof or purchase - either a receipt, invoice or order confirmation, which shows the product title and your name & address. If you no longer have a proof of purchase, please write your name & today's date on the face of the affected disc itself.

Once you've submitted your request for a disc replacement, we will only be in touch if there are any issues with your application, otherwise your replacement disc will ship out as soon as possible.

The film titles & product codes, currently affected are:-

  • 12 Monkeys UHD - FCD2191/AV380
  • Henry: Portrait of a Serial Killer - FCD2197 UHD & FCD2285 Blu-ray
  • Dune (All SteelBook editions) - FCD2176/AV371/FCD2186/AV377
  • Donnie Darko Limited Edition UHD - FCD2113/AV341
  • Threshold Blu-ray - FCD2152/AV360
  • Demons 1& 2 Limited Editions - Both UHD & Blu-ray, FCD2090 & FCD2035